Welcome to Cycling Pro Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].
About Cycling Pro Shop
Who is Cycling Pro Shop for?
We cater to performance-focused cyclists of all levels, from competitive racers to weekend enthusiasts. Our product range supports:
- Road cyclists needing high-quality components and finishing kits
- Mountain bikers requiring durable frame protection and drivetrain parts
- Parents outfitting children with safe cycling gear
- Commuters seeking reliable accessories and maintenance products
What makes your shop different?
We combine global reach with local expertise. Based in Washington but shipping worldwide, we offer:
- Curated selection of performance cycling products
- Fast processing by passionate cyclists who understand your needs
- Premium shipping partners that match our quality standards
- Personalized service despite our international scale
Product Questions
Do you carry complete bikes or just components?
We specialize in components, accessories, and apparel rather than complete bikes. Our menu includes everything from drivetrain components to bike protection gear, allowing you to customize and maintain your ride.
How do I choose the right size for cycling clothing?
Each product page includes detailed sizing charts. For performance fit, we recommend:
- Road cycling clothing: Snug but not restrictive
- Mountain bike gear: Slightly looser for freedom of movement
- Children’s items: Size up for growing room without compromising safety
Are your components compatible with all bike brands?
Most components are universal, but we clearly note any brand-specific compatibility requirements in product descriptions. Pay special attention to:
- Drivetrain components (match your speed configuration)
- Handlebar diameters
- Bottom bracket standards
Shipping & Delivery
What shipping options do you offer?
We provide two reliable options:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch – ideal for urgent needs
- Free Shipping (via EMS on orders over $50): 15-25 days after dispatch – best for value-focused orders
Do you ship internationally?
Yes! We ship worldwide except some remote areas in Asia. Our international shipping features:
- Pre-calculated duties/taxes at checkout
- Complete customs documentation
- Carrier partnerships to minimize delays
Can I track my order?
Absolutely. Both shipping methods include tracking. You’ll receive:
- Order confirmation email with estimated dispatch date
- Shipping notification with tracking number
- Delivery updates from the carrier
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. To qualify:
- Items must be unused and in original packaging
- Proof of purchase required
- Contact us first at [email protected] to initiate return
What if my item arrives damaged?
We take great care in packaging, but if damage occurs:
- Keep all original packaging
- Take photos of the damage
- Email [email protected] within 48 hours of delivery
Payment & Accounts
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. You can shop with confidence knowing your transaction is protected.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you:
- Track order history
- Save favorite products
- Speed up future checkouts
Order Tips
How can I save on shipping?
Combine multiple items in one order to reach the $50 free shipping threshold. This also ensures matching components (like drivetrain parts or finishing kits) arrive together.
When should I choose Standard vs. Free Shipping?
Consider Standard Shipping when:
- Preparing for an upcoming event
- Replacing essential broken components
- Ordering time-sensitive items
- Non-urgent gear upgrades
- Seasonal purchases (like winter maintenance items)
- Large orders where savings matter most
Still have questions? Our cycling-enthusiast customer service team is ready to help at [email protected] or +1 (202) 555-0187.
Ride Strong. Ride Smart. Ride with Cycling Pro Shop.