At Cycling Pro Shop, we stand behind our premium bike components and cycling gear with the same confidence we have in our drivetrain selections. If your purchase doesn’t meet your performance expectations, our streamlined returns process ensures you’re back on the road quickly.

Our Returns Promise

We accept returns within 15 days of delivery for most items, provided they’re in original condition with all packaging and tags intact. Your satisfaction is as important to us as proper torque specs are to your bike’s performance.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Children’s Helmets & Saddles (safety regulations)
  • Cleaning & Maintenance products (opened containers)
  • Frame Protection (cut-to-fit items)
  • Custom or Special Order Components

Simple 3-Step Return Process

1. Initiate Your Return

Email our gear experts at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund
Subject: Return Request – Order #[Your Order Number] Dear Cycling Pro Shop Team, I’d like to initiate a return for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name(s) and SKU if available] Reason: [Performance issue/Sizing/Other] Preferred Resolution: [Refund/Exchange for (specific product if applicable)] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Package & Ship

Once approved, you’ll receive a return authorization number and shipping instructions. Please:

  • Repackage items securely in original packaging
  • Include all accessories and documentation
  • Clearly mark the RA# on the exterior
  • Ship to our Washington facility (address provided in approval email)

3. Inspection & Resolution

Our mechanics will inspect returned items within 3 business days of receipt. You’ll be notified via email about:

  • Approved refunds/exchanges
  • Any discrepancies affecting your return

Refund Timeline & Methods

We process refunds with the same speed as our premium shipping options:

  • Credit Card/PayPal: 3-5 business days after approval (appears on your statement within 1-2 billing cycles)
  • Original Payment Method: Refunds always return to your original payment source

Exchange items ship via your original shipping method unless otherwise requested.

Return Shipping Options

Choose the option that fits your needs:

Method Cost Tracking Recommended For
DHL/FedEx Customer pays (approx. $12.95) Yes Urgent exchanges
EMS Customer pays (lower cost) Yes Standard returns

Pro Tip:

Consider purchasing shipping insurance for high-value components like drivetrain parts or carbon handlebars. We can’t be responsible for lost or damaged return shipments.

International Returns

For our global riders (excluding some Asian and remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • Declare as “Returned Goods” to avoid additional duties
  • Allow extra time for international inspection (5-7 business days)

Still Have Questions?

Our gear experts are happy to help with any return inquiries:

Email: [email protected]
Phone: +1 (202) 555-0187
Hours: 9AM-5PM EST, Monday-Friday

Ride Strong. Ride Smart. Ride with Confidence.