At Cycling Pro Shop, we deliver premium cycling components and gear with the same precision you expect from your bike’s drivetrain. Our shipping and returns policies are designed to get you riding faster and with complete confidence in your purchases.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your needs:
| Method | Cost | Carrier | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days after shipping | Faster delivery, trackable |
| Free Shipping | Free on orders $50+ | EMS | 15-25 business days after shipping | Budget-friendly option |
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or additional restrictions.
International Shipping
We ship worldwide (excluding some Asian countries and remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Our Returns Promise
We stand behind our products like we stand behind our drivetrain recommendations. If you’re not completely satisfied with your purchase, we offer a straightforward 15-day return policy for most items.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Children’s Helmets & Saddles (safety regulations)
- Cleaning & Maintenance products (opened containers)
- Frame Protection (cut-to-fit items)
- Custom or Special Order Components
Simple 3-Step Return Process
1. Initiate Your Return
Email our gear experts at [email protected] within 15 days of delivery with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer exchange or refund
Sample Return Request Email
Subject: Return Request – Order #[Your Order Number]
Dear Cycling Pro Shop Team,
I’d like to initiate a return for my recent purchase:
Order Number: [Insert]
Item(s) for Return: [Product Name(s) and SKU if available]
Reason: [Performance issue/Sizing/Other]
Preferred Resolution: [Refund/Exchange for (specific product if applicable)]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
2. Package & Ship
Once approved, you’ll receive a return authorization number (RA#) and shipping instructions. Please:
- Repackage items securely in original packaging
- Include all accessories and documentation
- Clearly mark the RA# on the exterior
- Ship to our Washington facility (address provided in approval email)
Return Shipping Options
| Method | Cost | Tracking | Recommended For |
|---|---|---|---|
| DHL/FedEx | Customer pays (approx. $12.95) | Yes | Urgent exchanges |
| EMS | Customer pays (lower cost) | Yes | Standard returns |
Pro Tip: Consider purchasing shipping insurance for high-value components like drivetrain parts or carbon handlebars. We can’t be responsible for lost or damaged return shipments.
3. Inspection & Resolution
Our mechanics will inspect returned items within 3 business days of receipt. You’ll be notified via email about:
- Approved refunds/exchanges
- Any discrepancies affecting your return
Refund Timeline & Methods
We process refunds with the same speed as our premium shipping options:
- Credit Card/PayPal: 3-5 business days after approval (appears on your statement within 1-2 billing cycles)
- Original Payment Method: Refunds always return to your original payment source
Exchange items ship via your original shipping method unless otherwise requested.
International Returns
For our global riders (excluding some Asian and remote areas):
- You’re responsible for return shipping costs and any customs fees
- Declare as “Returned Goods” to avoid additional duties
- Allow extra time for international inspection (5-7 business days)
Still Have Questions?
Our gear experts are happy to help with any shipping or return inquiries:
Email: [email protected]
Phone: +1 (202) 555-0187
Hours: 9AM-5PM EST, Monday-Friday
Ride Strong. Ride Smart. Ride with Confidence.