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Welcome to Cycling Pro Shop! These Terms and Conditions outline the rules and regulations for using our website (www.bikeridestrong.com) and purchasing our premium cycling products.

1. Acceptance of Terms

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions, our Shipping & Returns Policy, and our Privacy Policy. If you disagree with any part of these terms, please refrain from using our website.

2. User Responsibilities

As a user of Cycling Pro Shop, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Comply with all applicable laws and regulations regarding online purchases
  • Be responsible for maintaining the confidentiality of your account credentials
  • Verify that products ordered meet your specific needs and compatibility requirements

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel that item from your order or discuss alternative options.

3.3 Product Use

Cycling components and accessories require proper installation and maintenance. We recommend:

  • Having professional installation for technical components (drivetrain, brakes, etc.)
  • Following manufacturer guidelines for all products
  • Regularly inspecting safety equipment (helmets, protective gear)

Cycling Pro Shop is not liable for injuries or damages resulting from improper product use or installation.

4. Orders and Payments

4.1 Order Process

When you place an order:

  1. You will receive an order confirmation email
  2. We process orders within 1-2 business days (excluding weekends/holidays)
  3. You will receive shipping confirmation with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing and Taxes

All prices are in US Dollars (USD). International customers are responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

5. Shipping Policy

5.1 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipping
Free Shipping Free on orders $50+ EMS 15-25 business days after shipping

5.2 Delivery Areas

We ship worldwide except to:

  • Certain Asian countries (specific restrictions apply)
  • Remote areas with limited carrier access

Delivery times are estimates and may vary due to customs processing or other factors beyond our control.

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return policy for most items from the date of delivery. Exceptions include:

  • Children’s Helmets & Saddles (safety regulations)
  • Opened Cleaning & Maintenance products
  • Cut-to-fit Frame Protection
  • Custom or Special Order Components

6.2 Return Process

  1. Email [email protected] within 15 days to initiate return
  2. Receive return authorization and instructions
  3. Ship items to our Washington facility
  4. Allow 3 business days for inspection after we receive returns

6.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after approval. International returns may take longer due to customs processing.

Important: Customers are responsible for return shipping costs unless the return is due to our error. We recommend purchasing shipping insurance for high-value items.

7. Intellectual Property

All content on this website, including:

  • Product descriptions
  • Images
  • Logos
  • Branding elements

are the property of Cycling Pro Shop or our suppliers and are protected by intellectual property laws. Unauthorized use is strictly prohibited.

8. Liability Limitations

Cycling Pro Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays caused by shipping carriers, customs, or other third parties
  • Injuries resulting from product misuse or improper installation
  • Typographical errors in product information

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the products in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of Washington, United States. Any disputes shall be resolved in the courts of Washington.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms and Conditions:

Cycling Pro Shop
1711 8th Street Northwest
Washington, US 20001
Email: [email protected]
Phone: +1 (202) 555-0187
Hours: 9AM-5PM EST, Monday-Friday

Ride Strong. Ride Smart. Ride with Confidence.